Legal

Refund policy

If something isn't right, tell us.

Before you ask for a refund

Most problems are fixed in minutes. Please open a ticket first and tell us your device and what happens - we will help you get connected.

Refund requests

Refund requests are made by support ticket and are reviewed case by case. Please include your invoice number and the reason for the request.

Resellers

Reseller credits that have already been used to create or renew accounts cannot be refunded.

Last updated: 10 October 2026.